WWhhaattssAAppppAAIIAAssssiissttaanntt

This project is a persistent, always-on WhatsApp customer-service assistant. It guides customers from their first message through service intake, supported questions, and appointment coordination — then connects them with a team member at the right moment, carrying forward the details already collected and the conversation history without interrupting automation for every other conversation. It is built as one reusable engine configured per client, with separate business data, credentials, messaging session, and database for each company.

Customers describe service needs in natural language, while the business needs consistent intake, approved information, dependable scheduling, and a simple way for staff to join a conversation with the customer information ready. The system connects those needs without treating AI as the source of business facts.

AI classifies intent and extracts customer-provided details. Deterministic Python services decide the next step and control authoritative information such as prices, policies, service areas, schedules, and booking eligibility. Unsupported requests are safely redirected to a member of your team, with the customer details already collected and ready for follow-up.

The assistant is deliberately hybrid rather than free-form: AI understands language, but validated application rules decide business behavior. Conversation state is persisted, duplicate delivery is guarded, and special requests move smoothly to a team member with the collected customer details ready. Private operations, credentials, customer data, and internal access details remain outside this public portfolio.

The core bot, structured language-understanding flow, scheduling integration, persistence, team-routing logic, and private operator tooling are implemented, with automated validation covering the core application. Production WhatsApp messaging remains intentionally inactive while final business data is approved, the company phone is paired, and controlled live coexistence testing is completed.